Terms & Conditions

These Terms and Conditions apply to the use of this website at www.thehalloweenhq.com. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms and conditions irrespective of whether you choose to register with us and/or order from us. If you do not accept these terms and conditions, please do not use this website. The www.thehalloweenhq.com website is operated by: 

Party HQ Ltd, a company registered in England, whose registered office is at Exe Box, Matford Park, Exeter, Devon, United Kingdom, EX2 8FD. Our company registration number is 10199129.

 

1. INTRODUCTION
Most areas of the website are available to access without registering your details with us. Certain areas of this Website are only open to you if you register.

We may amend these terms and conditions at any time. You should check this website from time to time to review the current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2. ORDERING
You are deemed to have placed an order with us by ordering via our online checkout process. As part of the checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

Our acceptance of an order takes place when we despatch the order.  When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:

(a) where a product/products are not available
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.

3. 
PRICES
All prices quoted on this site are in Euro (€) and include VAT at the standard rate applicable to that product. Prices can be subject to alterations without notice. Please note our retail store range and prices can differ from what is available online.

Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

4. LICENCE
Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. 

5. SERVICE ACCESS

While we will endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. 

Access to this Website may be suspended temporarily and without notice in the case of maintenance or repair, system failure or for reasons beyond our control.

6. VISITOR MATERIAL AND CONDUCT
Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. 

You are prohibited from posting or transmitting to or from this Website any material:

(a) that is threatening, defamatory, obscene, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in Ireland or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Website (including, without limitation, by hacking). 

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the above.

7. LINKS TO AND FROM OTHER WEBSITES
Any links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

(a) you do not remove, distort or otherwise alter the size or appearance of the logo;

(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any trade marks displayed on this Website without our express written permission; (f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 7 for breach of these terms and to take any action we deem appropriate.

You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of any breach of clause 7.

8. REGISTRATION
To register with www.thehalloweenhq.com you must be over eighteen years of age. Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

9. PRIVACY POLICY

In order to safeguard your privacy, we will only collect information related to fulfilling your order, or necessary to enhance the service we provide. This information includes name, address, e-mail address, phone number and credit card details. We will not disclose your personal information to any third parties.

10. DISCLAIMER

While we will endeavour to ensure that the information on this Website is correct, we do not guarantee the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website. 

11. LIABILITY

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. 

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. 

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

12. GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with Irish law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Ireland.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside Ireland. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside Ireland you do so at your own risk and you are responsible for compliance with local laws.

13. MISCELLANEOUS
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them. 

14. PRODUCT IMAGES

All images used on this website are used with the express permission of the copyright holder. We will endeavour to keep all product images up to date. However, these are for representation purposes only and are subject to change without notification by the manufacturers.

 

Delivery & Returns

 

DELIVERY
We offer fast delivery to all of our customers.  Please see each of the sections below for full details on all of our delivery options.

IRELAND DELIVERY

We offer free delivery in the Republic of Ireland for all deliveries over €35.00. Most deliveries arrive within 1 working days. For orders under this amount delivery is charged at the rate of €3.95.

UK DELIVERY
Our UK delivery rates are as follows:  €4.95 for all orders regardless of size and weight.

CONTINENTAL EUROPE DELIVERY

Our European delivery rates are as follows: €6.95 for all orders regardless of size and weight

INTERNATIONAL DELIVERIES                                                                          

Our Rest of the World delivery rates are as follows: €7.95 for all orders regardless of size and weight

All orders received before 3pm Mon-Fri will be will processed and dispatched the same day. Orders received on

Saturday, Sunday or Bank Holidays will be processed and dispatched on the next working day.

RETURNS

Before returning any items to us please contact us at orders@thehalloweenhq.com and obtain a returns number. Please ensure when you email us you quote your name, order number, address plus the products you are returning. When returning your items place a note inside the parcel with the returns number and also return a copy of the order/delivery note. You can also download the returns form by clicking the link at the bottom of this page.  You may also notify us by post or telephone and contact details can be found on the contact us section of this website.

For reasons of hygiene, items such as makeup, teeth, eyelashes, socks, stockings, wigs, contact lenses, beards, artificial hair, prosthetics or underwear must be returned unopened and unused with any tamper seals still in place. Any of these items returned worn may not be refunded.   
Please note we are under no liability in respect of any defect arising from ordinary wear and tear, intentional damage, negligence, improper use, misuse, alteration or repair of the ordered goods without our approval.
Refunds will be made within 14 days of notification of your wish to cancel the order with us. Please be aware that we will not be responsible for any interest payments that you may become liable to due to a refund being outside your credit/debit card timescales. 
After being issued with a returns authorisation number please return your items to the following address:

Halloween HQ c/o Autofulfil Ltd

Unit B3 Deerpark

Oranmore

Co. Galway

 

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