Delivery & Returns

FREE NEXT DAY DELIVERY TO IRELAND ON ALL ORDERS OVER €15

Please note it is a Bank Holiday in Ireland on Monday 30th October. Our warehouse staff will be on holiday.

If you would like your order for Saturday 28th, order before 12 noon on Thursday 26th. If you would like it by end of play Tuesday 31st October, please order by 12 noon Friday 27th.

Standard Delivery Charges:

IRE Delivery: €3.95 (Next Working Day)
UK Delivery: €4.95 (48 Hours)

We aim to process your order as quickly as possible. All orders placed before 12 Noon Monday to Friday are shipped the same day using DPD or other commercial couriers. This means that for all IRE orders your Halloween HQ package is likely to be with you the next working day after dispatch. Please allow 48 hours after dispatch for UK orders to reach you.

Returns Policy

We are confident that you will be satisfied and happy with the costumes, decorations and accessories that you have purchased from Halloween HQ.  As a company we take our responsibility surrounding the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI 484/2013) very seriously. 

Online purchases

To return item(s) purchased on thehalloweenhq.com website please follow the steps below: 

1. Please contact Customer Services on (0)1800 911 842 or email us at orders@thehalloweenhq.com detailing your order number, the item(s) you would like to return and the reason for return. Our Customer Services team will provide you with a Returns Authorisation Number and forward a returns form for completion to be included with your return.  If you do not have access to email, you may contact us by phone or post to notify us of your intention to cancel or return.  You can find our address and phone number in the contact us section of this website.  You can also download the returns\cancellation form by clicking here.

2. Pack up your return in its original packaging with your Returns Form.  If you do not have the original packaging please ensure you pack the items so that they cannot get damaged in transit.

3. Send your parcel to Halloween HQ c/o Autofill Ltd, Unit B3 Deerpark Industrial Estate, Oranmore, Co. Galway.

4. Any refund due will be made to your original payment method. 

Should the item you have purchased from thehalloweenhq.com be faulty please contact our Customer Services on (0)1800 911 842 or email us at orders@thehalloweenhq.com.

This does not affect your statutory rights

TERMS & CONDITIONS

Quality of Returns 

We advise you to return all unwanted items well packaged as if we receive any item(s) in a used or unsalable condition; we may not be able to offer a full refund.  Please note you may handle the products purchased as much as is necessary in order to establish their nature, characteristics and functioning.

This does not affect your statutory rights.

Order Cancellation:

Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI 484/2013), if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 calendar days after the day on which you receive the goods you ordered.

Order Cancellation Pre-Shipment: If your order has not yet been shipped, we are happy to cancel this for you. To enable us to do this, please contact us immediately at orders@thehalloweenhq.com.  Should your order have already been picked and packed, please refer to the Order Cancellation Post-Shipment policy below.

Order Cancellation Post-Shipment: If your order has already been shipped, in accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI 484/2013), you may send this back to us for a full refund within 14 days of notifying us that you wish to cancel your order. Please refer to our Online Returns Policy for more information on how to return goods.

Store Purchases

For purchases made in store please refer to our store exchange policy.

You can download the Returns form using the link at the bottom of this page. Please supply your returns number with all returned packages.

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